Privacy Policy

Privacy Policy

Last updated: 29 September 2026

At Soulfleurir, I respect your privacy and take the protection of your personal information seriously. This privacy policy explains what information I may collect, why I collect it, how it is used and the choices you have regarding your information.

Who is responsible for your information?

Soulfleurir is responsible for the personal information collected in connection with its services.

If you have any questions about how your information is used, you can contact me at:

[email protected]

Information I may collect

When you visit my website, contact me, join my mailing list or purchase a Soulfleurir service, I may collect information including:

• Your name and email address

• Contact information you choose to provide

• Information relating to your purchase

• Information you provide through a Soul Curation form

• Correspondence between us

• An optional photograph, if you choose to provide one for your Soul Curation

• Your marketing preferences, where applicable

• Technical information that may be collected automatically when you interact with my website or emails

Payment information is processed securely by my payment provider. I do not directly receive or store your full payment-card details.

Soul Curation information

If you purchase a Soul Curation, I will ask you to provide a small amount of information so that I can create and deliver your personalised service.

You can choose how much information you wish to share within the optional questions.

You may also choose to email me a recent photograph to help me connect with you while completing your reading. Providing a photograph is entirely optional and will not affect your ability to receive the service.

Any photograph provided specifically for your Soul Curation will be deleted once your Soul Curation has been completed and delivered.

Please avoid providing sensitive personal information that isn't necessary for me to provide the service.

How I use your information

I may use your personal information to:

• Process and manage your purchase

• Create and deliver services you have purchased

• Communicate with you about your order

• Respond to enquiries

• Provide customer support

• Maintain appropriate business and financial records

• Send marketing emails where I have an appropriate lawful basis to do so

• Operate, protect and improve my website and services

• Meet legal or regulatory obligations

• Purchasing a Soulfleurir service does not automatically mean that you have agreed to receive general marketing emails from me.

Legal basis for using your information

Depending on the circumstances, I may process your information because:

• It is necessary to provide a service or fulfil a contract with you

• I have a legal obligation to retain or process certain information

• I have a legitimate business interest in doing so, provided that this does not override your rights

• You have given your consent, where consent is required

Where processing is based on consent, you can withdraw that consent at any time.

Services I use

I use trusted third-party services to help operate Soulfleurir.

These may include:

Stripe — to securely process payments.

MailerLite — to operate my website/landing pages and send emails.

Google — including Google Forms and/or Google Drive, where these are used to collect or securely manage information required to provide your service.

These providers may process personal information on my behalf or as independent controllers for aspects of their services. Their own privacy policies also apply to their processing.

Some service providers may process information outside the UK. Where required, appropriate safeguards are used for international transfers of personal information.

Marketing

I will only send you general marketing communications where I have an appropriate lawful basis to do so.

You can unsubscribe from marketing emails at any time using the unsubscribe link contained within the email.

Emails necessary to process, create or deliver something you have purchased are service communications and may still be sent where necessary to fulfil your order.

How long I keep your information

I will only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including where information needs to be retained for legal, accounting or business-record purposes.

Different types of information may therefore be retained for different periods.

Photographs sent specifically to assist with a Soul Curation will be deleted once that Soul Curation has been completed and delivered.

How I protect your information

I take reasonable steps to protect the personal information I hold from loss, misuse, unauthorised access or disclosure.

Where third-party platforms are used to process or store information, I choose established providers and use the security features available to me.

No online system can guarantee absolute security, but I aim to collect only the information I reasonably need and handle it responsibly.

Your rights

Under UK data-protection law, depending on the circumstances, you may have rights including the right to:

• Ask for access to the personal information I hold about you

• Ask for inaccurate information to be corrected

• Ask for your information to be deleted in certain circumstances

• Ask for processing to be restricted in certain circumstances

• Object to certain uses of your information

• Request transfer of certain information

• Withdraw consent where processing relies upon your consent

If you would like to exercise any of these rights, please contact [email protected].

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data-protection regulator.

Cookies and website information

My website and the services used to operate it may use cookies or similar technologies for essential functionality, analytics or other purposes.

Where required, you will be given choices regarding non-essential cookies.

Changes to this policy

I may update this privacy policy occasionally to reflect changes to Soulfleurir, the services I use or legal requirements.

The latest version will be available through my website.

Contact

If you have any questions about this privacy policy or how your information is handled, please contact:

Soulfleurir
Becky
[email protected]